This three-day instructor-led course provides students with the knowledge and skills to install and configure Microsoft CRM 3.0. The course explores the components used within a Microsoft CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft CRM, and the installation instructions for the three primary Microsoft CRM components: the Microsoft CRM Server, the Exchange E-Mail Router, and the Microsoft Office for Outlook Client.
Configuration topics include business management functions such as setting up:
*Business units
*Users
*Teams
*Security privileges and roles
*Database maintenance
*XML importing and exporting utilities
*Web configuration options.
*The course also examines the following administrative tasks:
*Configure a Microsoft CRM server to use a new SQL Server
*Redeploy an existing Microsoft CRM installation to a new deployment
*Upgrade a Microsoft CRM 1.2 deployment to Microsoft CRM 3.0
*Uninstall and Repair Microsoft CRM 3.0
This course does not include materials or instructor discussion of Microsoft CRM Workflow Configuration, Customization, or Back Office Integration.
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